Variable

M

SD

Statistical Test

U test

p value

Gender

Male

7.74

2.76

728.5

0.777

Female

7.53

2.91

Citizenship

Jordanian

7.66

3.10

438.0

0.096

Non-Jordanian

7.15

2.50

Living alone

Yes

7.29

3.20

241.5

0.900

No

7.59

2.93

Source of information

Internal

9.20

1.25

310.5

>0.001

External

5.98

3.185

Recommending agency to others

Yes

2.55

2.38

25.0

0.245

No

3.71

1.11

Health insurance

Yes

5.40

3.81

213.0

0.033

No

7.89

2.64